Care Built Around the Individual
Saen El-Tara (EL-ROCK) is the care and support identity operated by EL-ROCK Limited under a franchise arrangement with Saen El-Tara Care Services.
Our approach combines established care-sector experience, robust governance and person-centred support with a commitment to helping individuals achieve meaningful outcomes in their everyday lives.
We work collaboratively with individuals, families, social workers, commissioners, healthcare professionals and multidisciplinary teams to develop support that is safe, responsive, respectful and focused on independence.
Caring Companionship
Supportive Care
Autism Services
Comfortably Supported
Who We Support
We provide expert, personalized home care services ensuring comfort, dignity, independence, and compassionate support for every individual through reliable assistance, tailored care plans, and dedicated professionals committed to improving wellbeing, enhancing quality of life, and meeting daily needs effectively always.
- Smooth and Safe Transition Home
- Comfort and compassionate care at home
- Supporting Minds Through Compassionate Care
Patsy Hakeem
Founder
Who We Support
We recognise that every person's circumstances are different. Our support is developed following individual assessment and may include adults living with:
Mental health conditions
Physical disabilities
Acquired brain injuries
Neurological conditions
Dementia and age-related support needs
Complex behavioural or social needs
Forensic histories, where appropriately assessed
Multiple and complex needs
Autism and learning disabilities
Independent Living with Care
Mental Health Care
Specalized Care At Home
Person Centered Care
Domiciliary Care Services
Daily Home Care
Our Services
Supported Living
Individualised support that enables people to develop skills, exercise choice, maintain their home and participate meaningfully in their community.
Domiciliary Care
Personalised support delivered in an individual's own home to assist with personal care, daily living and maintaining independence.
Live-In Care
Dedicated support within the person's own home for individuals requiring an enhanced level of day-to-day assistance.
Respite Support
Flexible short-term support providing continuity for the individual and reassurance for families and carers.
Mental Health Support
Recovery-focused support designed to promote stability, independence, emotional wellbeing and engagement with clinical and community services.
Community Outreach
Flexible community-based support helping individuals access appointments, education, employment, activities and essential services.
Hospital-to-Home Support
Planned transitional support following hospital discharge to promote safety, recovery and continuity of care.
Complex & Specialist Support
Individually assessed support for people whose circumstances require enhanced staffing, risk management or multidisciplinary coordination.
Trusted home care tailored to your needs
- Compassion, comfort, and care for better everyday living.
- Respect, dignity, and compassion in every aspect of care.
- Compassionate nursing care providing comfort, support, and wellbeing daily.
Smooth Transition to Home
Comfort and care at home
Supporting Minds with Care
Dependable daily home care with trusted support always
Living with Care, Dignity
Supported living enables individuals to build confidence and greater autonomy through tailored assistance, practical guidance, and respectful care that encourages personal choice, daily participation, and a fulfilling lifestyle.Compassion Meets Care
Tailored care in familiar surroundings offers reliable help with everyday needs, creating greater comfort, reassurance, confidence, and wellbeing through thoughtful and responsive assistance.Compassionate Care, Comfortably Home
Domiciliary care services offer compassionate, personalised assistance at home, helping individuals manage daily routines, maintain independence, preserve dignity, and enjoy greater comfort, safety, and wellbeing.
Individual Care Matters
Individual-focused care is shaped around personal circumstances, preferences, and goals, offering respectful assistance that supports comfort, confidence, dignity, independence, and everyday wellbeing.Home Care Every Day
Everyday assistance at home helps people manage daily routines with greater ease, offering thoughtful care that encourages autonomy, security, confidence, comfort, and a fulfilling lifestyle.Transition to Home Care
Post-hospital support helps individuals regain strength and confidence at home through tailored assistance, practical guidance, and dependable care throughout their recovery journey.what makes us different
Why Choose Saen El-Tara (EL-ROCK)?
Person-Centred
Every service begins with the individual - their preferences, strengths, goals, culture, communication needs and desired outcomes.
Outcome-Focused
We support people to make measurable progress towards greater independence, stability, confidence and community participation.
Safeguarding-Led
Safeguarding, positive risk management and professional accountability are embedded within our service delivery.
Experienced Leadership
Our leadership approach combines extensive health and social care experience with clear operational oversight and quality assurance.
Trained Workforce
Staff receive role-appropriate induction, mandatory training, supervision, competency assessment and continuing professional development.
Collaborative
We work closely with families, commissioners, social workers, healthcare professionals, probation services and multidisciplinary teams where appropriate.
Frequently Asked Questions
How do I make a referral?
Complete our referral form and email it to info.care@el-rock.com, or call 0330 330 9791 to discuss the person’s needs. A family member, the person seeking support or a professional can make an initial enquiry. We will explain what information is needed for an assessment.
Who can you support?
We consider referrals for adults who may need supported living, domiciliary care, community outreach, mental health support, live-in care, respite or specialist support. Every referral is assessed individually against the person’s needs, our staff’s skills, available services and the scope of any applicable registration.
Do you accept Local Authority-funded referrals?
Yes. We welcome enquiries from local authorities and brokerage teams. We review the referral information, assess the proposed support and provide a service and cost proposal for consideration.
Can families make private referrals?
Yes. Families and individuals can contact us directly about privately funded support. We will discuss the person’s wishes, assessment, proposed service and costs before any arrangement is agreed.
How quickly can you assess someone?
Timescales depend on the information available, the person’s circumstances and the urgency of the referral. Contact us with any required start date or discharge deadline, and we will tell you the earliest assessment we can offer.
How is a support plan developed?
We speak with the person and, with appropriate involvement, their family and professionals. We assess their strengths, preferences, needs, communication and risks, then agree goals and the support needed to work towards them. We review the plan as circumstances change.
How do you manage medication?
We assess the type of medication support needed and record each person’s arrangements in their support plan. Staff undertake only tasks that fall within their training, competence and the service’s agreed responsibilities. We work with prescribers, pharmacists and other healthcare professionals when advice or a change in arrangements is needed.
How do you safeguard people?
We train staff to recognise and report concerns, listen to the person affected and take prompt action. Managers review concerns, record decisions and involve the relevant safeguarding authority or other professionals when required. We also use individual risk assessments and regular reviews to help prevent harm.
Can you provide 24-hour support?
We can consider requests for continuous or overnight support following an assessment. The available model will depend on the person’s needs, staffing, location, funding and whether we can provide the support safely within the applicable service scope.
How do you match staff to individuals?
We consider the person’s needs, preferences, communication style and goals alongside each staff member’s skills and experience. We also listen to feedback about the working relationship and review the match if needs or circumstances change.
Get a Free Cost Estimate
Contact us today for reliable support, personalized care solutions, and answers to your questions from our friendly team.
Book A Free Consultaion
Check Out Latest News Update & Articles
06
What Is Supported Living?
04
How We Support Mental Health Recovery in the Community
03